Booking Conditions

BOOKING/REGISTRATION
The signing or return to the owner of the completed booking form confirms the acceptance of the Terms and Conditions below and shall be binding on all the persons intending to occupy the property. Once the owner has issued the booking confirmation, the Signatory is responsible for the total rental costs as agreed. Receipt of this agreement via fax or e mail attachment shall also be binding.

The remaining balance must be paid at least 8 weeks before the arrival date. Failure to make payment before 8 weeks prior to arrival may lead to the booking being cancelled.

DEPOSIT
A deposit US$175 or £100 per week or part week shall be taken at confirmation of the booking. The booking is not confirmed until payment has cleared and a signed booking form has been received. This deposit is non-refundable in the event of cancellation.

PAYMENT
Payment is accepted by US Dollar check, UK £sterling cheques and all major credit/debit cards (3% fee).

Credit Card Payments: Payment by credit/debit card is made via our management company and the signatory authorises the management company to charge the amounts listed on the rental agreement to the credit card number provided by the Signatory. Credit card payment will incur an administration fee of 3%.

SECURITY BOND/DAMAGE
On check in guests will be required to give full credit card details as security deposit against any damage caused to the house, furniture, equipment or any other thing within or connected to the house. All guests causing damage will be informed of any charges with 14 days of departure. By accepting these terms and conditions guests agree to meet the charges herein described.

ADDITIONAL CHARGES
In addition to damages and losses described herein, deductions from the guests credit card will be made if the home is left abnormally or exceptionally dirty, above a normal clean and where carpet or furniture spillages require professional treatment. Call out charges for forgotten lock code and blocked drainage clearance will be charged to the guests credit card. Late guest check out without prior arrangement will also be charged at the daily rental rate.

BALANCE
The outstanding balance of rental charges is to be received 8 weeks prior to arrival.

CHANGES TO BOOKINGS
Wherever possible, changes to the booking may be accommodated although there will be a charge of US$35 or £20 per change in addition to any extra rental charges. Requests for amendments by guests must be made in writing.

CANCELLATION/REFUND POLICY
In the event of a cancellation the following conditions apply:

• Reservation Deposit: NON- REFUNDABLE

• Cancellations: more than 56 days before the start of let; Full refund less deposit.

ACCOMMODATION/OCCUPANCY
Only the numbers of persons named on the booking form are allowed to stay at the property. Occupancy is set by the State of Florida as 2 guests per bedroom plus 2 more guests. The signatory must be a member of the party occupying the property and must be 21 years of age or older. The accommodation must not be shared, sub-let or assigned to any persons. We reserve the right to refuse admittance or terminate the rental immediately if this condition is not strictly observed.

SMOKING AND PETS POLICY
For the safety and comfort of all our guests we do NOT allow smoking inside the property or within the pool area. We do NOT allow pets inside the property. Pets are also not allowed inside the communal areas of the Windsor Hills Resort.

NON-AVAILABILITY OF WINDSOR HILLS RESORT FACILITIES
The swimming pool, club house and associated facilities are a free facility for which you are not charged. Occasionally, the facilities may not be available for maintenance purposes and the temperature of the pool is to some degree dependant on the local weather.

In this respect, please understand that the management of these facilities is undertaken by a management company appointed by the community and is not under our control. Where we are advised of scheduled maintenance work in advance of your booking, we undertake to pass this information to you prior to your booking. Where we are advised of maintenance work after you have booked, we will of course pass this information on to you. We will not refund any portion of the rental fee for the accommodation and this will not be an acceptable reason for cancelling the booking without incurring the associated cancellation fee. No compensation will be paid for non availability of facilities.

INSURANCE
We strongly advise that you take out appropriate travel/holiday and medical insurance for the duration of your vacation.

Insurance against damage to the property is available at check in at an additional cost.

FORCE MAJEURE
The owners or management do not accept any responsibility occasioned by strikes, riots, political unrest, hostilities, war or threat of or acts of terrorism activity, industrial disputes, fire, flood, hurricanes, volcanic eruptions, weather problems, transport, aircraft grounding, closure of airports or ports, weather conditions, or any other event beyond our control.

LIABILITY
During your stay, the owners, its representatives, management agents or owner agents do not accept any Liability what so ever for any personal injury, accidents, loss or damage to persons or personal effects however caused. The house and the resort has a swimming pool and play facilities, and the owners or management do not accept responsibility in the event of injury or death caused as a result of the use of the house, all pools or any other facilities. All children must be supervised at all times. All guests must follow the Windsor Hills Resort rules and regulations. All equipment including child equipment in the house is provided at no additional charge and the owners accept no liability for injury or death caused as a result of using any equipment. The renter should check the condition of all equipment before it is used and report any damage or missing parts to the Management Company as soon as it is noticed.

CODE OF CONDUCT
The house is situated on a resort development, which consists of both residential and vacation homes, therefore the owners, or owners agents or its representatives cannot be responsible for any on going construction, alterations to existing houses or any other nuisance as a result thereof on or around the housing development.

During their stay the guest are responsible for the property and are expected to treat the home with care and respect as they would their own home. This includes the locking of the doors and windows each time they leave the home.

Windsor Hills Resort is a family Resort please do not play loud music or do anything likely to inconvenience or annoy the neighbours after 2300 hours and before 0700 hours. In the event that anyone in your party behaves in a way which our Management Company believes is like to cause damage or distress or annoyance to anyone else on the property the Owners or their Management Company reserve the right to terminate your let immediately. The owners or their Management Company shall not be responsible for any costs you incur, nor provide any compensation nor make any refunds resulting from such action.

ARRIVAL / DEPARTURE
The property is available after 4pm on the day of arrival and must be vacated by 10am on the day of departure. It may be possible to extend these times with prior arrangement with the Owners and with the agreement of the Management Company who need to access the property to make ready for the next guest. If you wish to extend your stay please contact the Owners directly or the management company.

COMPLAINTS
In the event of complaints during your stay please contact our management company immediately. No refunds, compensation or any other form of recompense will be made or considered if guests do not inform the management company of any complaints at the time that the reason or cause of any complaint is identified.

ALL HOLIDAY GUESTS
The management company are available 24 hours a day for any queries or complaints. Please call them during normal office hours where possible. Out of hours contact should only be made in an emergency situation. Call out charges for non emergency call outs out of normal office hours will be charged back to guests on departure. Every effort will be made by our management company to assist you with any queries you may have concerning your stay in our home.

The owner/management company does reserve the right to enter the property in an emergency situation or for maintenance issues without notice. Where possible advance notice will be given before access is made.